FAQs

Our frequently asked questions are split into categories to help you find the answers you need more quickly. If after looking through this section your question has still not been answered please feel free to contact us and we’ll be happy to help.

Valuations

HOW DO YOU VALUE MY CAR?

To value your car we use a combination of factors. We have industry database that gives us much of the basic information we need and this provides us with a valuation start point. However the database is only half of the story. The remaining information we require is provided by you, our customer, and this is where we need an accurate and honest assessment of the vehicles condition. Once we have all the relevant details we can provide a fair valuation for the car and this is the offer we make.

HOW LONG DOES THE VALUATION LAST FOR?

There are numerous factors that effect a cars valuation and in some instances changes can happen daily. However, we realise our customers may want to consider the offer we make before going ahead and so all our valuations are valid for a 7 day period.

DO YOU REALLY BUY ANY CAR?

We do not buy any car but the ones we do buy we pay very competitive prices for. In general we only buy cars that are less than 15 years old and have done less than 150,000 miles. We will consider cars outside these ranges but this is done on a case by case basis. By limiting the cars we do buy we are able to offer a higher level of service to our customers.

If your car is older than 15 years or has done more than 150,000 please get in touch through our contact form.

I CAN’T FIND MY CAR ON YOUR WEBSITE?

Our database is extremely comprehensive so if your car doesn’t come up we’d ask that in the first instance you double check that you have entered the details correctly. If you can still not find your car please contact us and we’ll be happy to help.

DO I HAVE TO USE THE ONLINE FORM?

Our online form has been carefully designed to gather as much information as possible as quickly as possible. Providing you have the necessary information relating to your car you should be able to complete it within 5 minutes. However, we understand that not everyone wishes to enter their details online and so we are happy to collect the information we need over the phone. Please visit our contact us page to see our phone number.

DO YOU CHARGE AN ADMIN FEE?

Unlike many of our competitors we do not charge an administration fee when we buy your car, regardless of the value. If you confirm you wish to sell your car to us and then change your mind a small fee may be payable to cover costs we have incurred. Full details of these fees can be found in our terms and conditions.

I HAVE OUTSTANDING FINANCE ON MY CAR WILL YOU STILL BUY IT?

Yes, we will buy cars that have outstanding finance.

If your car is worth more than the outstanding amount of finance then we will pay off the outstanding loan and pay the remainder to you.

If your car is worth less than the outstanding amount of finance then we will pay off the loan and ask you pay us the difference between the loan and the car value.

WHAT HAPPENS IF I DON’T FULLY DISCLOSE THE CONDITION OF MY CAR?

We value your car based on standard industry information and the details you provide us regards its condition. Every car is different and our valuations team will ask you for a lot of information so we can provide you with an accurate offer. The valuation you receive is only as accurate as the information you provide us.

When we collect your car we also carry out an inspection and take it for a test drive. If you have not disclosed all the details regarding your car then we may need to provide a revised valuation based on it’s true condition.

WHAT INFORMATION DO I NEED TO OBTAIN A CAR VALUATION?

When you enter your vehicle registration our clever system will automatically gather lots of information about your car from the DVLA and other sources. This makes the process for you much quicker but we still need you to provide us with one or two details.

  • You Will Need
  • Registration Number
  • Car Mileage
  • Service History
  • MOT Details
  • Your Contact Details
WHY DO NEED TO CALL ME, WHY CAN’T I ENTER ALL THE DETAILS ONLINE?

There are effectively two ways for companies such as ours to value a car. The first method relies on the customer filling in a long form and entering lots of details about all aspects of the cars condition. A computer generated valuation is then produced. There is nothing wrong with this method but valuations are very often wide of the mark and the customer does not get an accurate quote.

The second method, and the one we employ, is to use a much shorter form that gathers the essential information and then call the customer to work through the detail. Our team have been specifically trained to accomplish this task quickly and effectively and they know exactly what questions to ask. The information we collect in this way is far more accurate than can be achieved from the first approach and it allows us to provide a much more accurate valuation.

MY CAR HAS BEEN MODIFIED, WILL YOU STILL BUY IT?

Providing the car is under 10 years and has done less than 100,000 miles then yes we will want to buy it. If your car has been modified then please explain these details to our team member they call you.

Selling Your Car

DO YOU BUY CARS NOT REGISTERED IN THE UK?

No, currently we will only purchase cars registered in England, Scotland, Wales and Northern Ireland.

DO YOU CHARGE FOR COLLECTING MY CAR?

No, we collect your car from your chosen address at a time and date that is convenient to you. This is done free of charge.

WHAT IF MY NAME IS NOT ON THE V5 DOCUMENT?

The V5 document, also known as the log book, has details of the cars registered keeper. To prevent fraud we will only buy a car from the person whose name is on the V5 document.

I’VE LOST MY V5 DOCUMENT; WILL YOU STILL BUY MY CAR?

We are not able to buy your car if you are not in passion of the V5 document with your name on it.

If you have lost the V5 document then you can obtain a new one by completing a V62 form which is available from the DVLA and post offices.

CAN I SELL A CAR ON BEHALF OF A FRIEND OR RELATIVE?

Yes you can but we require a letter of authorisation from the owner and we will only pay the funds into an account in the same name as the registered keeper.

Please feel free to contact us for more details.

CAN YOU BUY A CAR WITH PRIVATE PLATES?

We are happy to provide a valuation for your car if has private registration plates. Top deals 4 wheels do not trade in number plates and if your private plates have a monetary value this would not be reflected in the valuation we provide.

WHAT DO I NEED TO GIVE YOU WHEN YOU COME TO COLLECT MY CAR?

When we come to inspect/collect your car we require

  • All keys and any other items or objects required for the operation of the car
  • Service history
  • The current MOT certificate and all previous MOT certificates
  • V5 form
  • The cars audio equipment
  • Photographic proof of identification in the form of a current driving licence or passport
  • The cars user manuals
  • Proof of ownership
DO YOU BUY FROM THE MOTOR TRADE?

We are happy to deal with people employed within the motor trade as a private sale but we do not buy cars from motor trade stock.

DO YOU BUY FROM THE MOTOR TRADE?

We are happy to deal with people employed within the motor trade as a private sale but we do not buy cars from motor trade stock.

HOW QUICKLY DO I RECEIVE THE FUNDS?

We have arrangements with our bank that allows us to transfer the funds to you instantly. We encourage all our customers to check with their bank to ensure the funds have cleared before we take your car away.

CAN I CHANGE MY MIND?

Absolutely, you are entitled to change your mind up until the relevant contracts and invoices have been signed. Depending on when you change your mind you may be liable to pay small administration fee to cover our costs up until that point. The breakdown of charges can be found in our Terms and Conditions.

Sell your car today!

VALUE YOUR CAR

Testimonials

“The service we received was excellent and the price paid for our car was fair. The fact they collect from your home is a massive bonus as it saves so much time.”

Philip – Grantham – Mercedes A-Class

“A quick, efficient and thoroughly professional service. I can’t believe it was quite that easy to sell my car.”

Rhys – Shardlow – Ford Focus
 

No Admin Costs

Free Home Collection

Instant Secure Transfers